Beth Terry | February 26, 2008
We think we need all the answers. That’s why you opened this, yes? I don’t know that we need to go in search of answers to all the troubles in the world. I think we need to go in search of the questions.
Haven’t you noticed that answers show up when you ask the right questions? […]
Beth Terry | February 24, 2008
We live in and around parallel universes. I was reminded of this when I read A.O. Scott’s commentary on the Oscars in today’s New York Times, “And that, it should not be forgotten, is what the Academy Awards represent: the self-assessment of a self-interested, self-involved professional clique.”
Today, the parallel universe that is Hollyweird is all […]
Beth Terry | February 21, 2008
It’s nuts out there. You probably noticed. Crazy economy. Fuel prices over the roof. Politics have people a little jumpy. Mortgages, immigration, healthcare, ARRRRGH!
What do we do? How do we cope? How do we do more than cope? There has to be a silver lining, a rainbow, somewhere in the middle of this storm.
Difficult times […]
Beth Terry | February 20, 2008
Like many of you, I was knocked off my feet by the flu this year. I usually avoid the flu shot because of the mercury it contains. And usually that works. But this year, I ran out of my secret weapon, Xlear right before a flight to Hawaii, and sat around some very […]
Beth Terry | February 19, 2008
I was a young whippersnapper in my 30’s. I had the degrees and the ‘experience’ added to a boatload of enthusiasm. They gave me a department to lead. And I was all over it. I was going to fix that department. I had ideas. I had plans. I knew what we should do.
I […]
Beth Terry | February 17, 2008
It’s halfway through February. How are your New Year’s Resolutions doing?
So many of us start this resolution thing with great energy. When we’re younger and invincible, it seems a given we will get where we want to go, eventually. When we’re older and beat up a little by time and circumstances, it usually takes […]
Beth Terry | February 14, 2008
Hey Writers, We’re glad you’re back. Getting tired of reruns. But I’ll admit - three months of your strike sort of weaned me off TV and movies. So - you have your work cut out for you.
I hear y’all can’t remember what you were writing.
Here’s a thought: sit down and watch the entire year’s worth […]
Beth Terry | February 12, 2008
If you are a business owner or manager, your number one job is to make it possible for your employees to succeed so they will produce results.
How do you do that? By creating a clear path for action and making sure they know what they are doing. Don’t take someone who is clueless about your […]
Beth Terry | February 6, 2008
I’m sitting in a hotel in Virginia Beach. I have two programs tomorrow at the American Bus Association Marketplace and Educational Retreat. One on Customer Service and one on the new Asian Tourism influx.
Amazing how many examples I find for my speeches while on the road.
I’ve decided I hate traveling with amateurs. Or maybe […]
Beth Terry | February 5, 2008
The mind boggles at how bad customer service is at Home Depot. It makes one wonder if someone in a Director position owns lots of stock in their competition. Or perhaps the Director of Customer Service has an evil twin Skippy who wakes up in the morning thinking of ways to piss off customers.
A few […]
The way I see it, Cactus is the most resilient plant in the desert. If you find yourself stuck out on the desert and you can get past the thorns, its fruit will save your life. The same goes for us human critters. If we can get past the thorns of our own life, what we find in our core will save us and sustain us.
